Terms & Conditions — CustomsEdge Academy

Last Updated: July 16, 2026

1. Introduction and Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the website customsedgeacademy.in, our Learning Management System (LMS), and all courses, content, and services offered by CustomsEdge Academy, a brand operated by Sree Arunachalam Enterprises, based in Thiruvottiyur, Chennai, Tamil Nadu, India ("CustomsEdge Academy," "we," "us," "our").

By accessing our website, creating an account, enrolling in any course, or making a payment to us, you ("student," "user," "you") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services. These Terms should be read together with our Privacy Policy and Disclaimer, which form part of this agreement.

2. About Our Services

CustomsEdge Academy provides online examination preparation courses for the Customs Broker Licensing Regulations (CBLR) examinations conducted by the Central Board of Indirect Taxes and Customs (CBIC), Government of India, including but not limited to the F Card (Written and Oral) and G Card examination tracks. Our courses are delivered through our online LMS and include study guides, video/instructor content, MCQ practice banks, mock tests, and related exam preparation materials.

CustomsEdge Academy is an independent, private coaching and exam preparation provider. We are not affiliated with, endorsed by, or acting on behalf of the CBIC, any Customs Commissionerate, or any government body. Please see our Disclaimer page for further detail on this and on outcome-related expectations.

3. Eligibility

Our courses are intended for adult learners (18 years of age or older) who are preparing for, or intend to appear for, the CBLR examinations. By enrolling, you confirm that you meet this age requirement and that any eligibility criteria for the actual CBLR examination (as prescribed by CBIC) are your own responsibility to verify — we do not determine or guarantee your eligibility to sit for the government examination.

4. Account Registration

To access our courses, you must create an account on our LMS by providing accurate, current, and complete information. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

Each course enrollment is licensed to a single individual user for personal, non-commercial use only. Login credentials may not be shared, transferred, or used by multiple individuals. We reserve the right to suspend or terminate accounts found to be in violation of this rule without refund.

5. Course Enrollment and Payment

  • Course fees, including the F Card bundle and any individual course pricing, are displayed on our website and are payable in Indian Rupees (₹), inclusive of applicable GST unless stated otherwise.
  • All payments are processed through our third-party payment gateway partner, Razorpay. We do not store your card, UPI, or net-banking credentials.
  • Enrollment is confirmed, and course access is granted, only upon receipt of full and successful payment, unless an installment or partial-payment plan has been explicitly agreed to in writing.
  • Prices, early-bird offers, and bundle inclusions are subject to change at our discretion for future enrollments, but will not affect the fees or entitlements of students who have already enrolled and paid.
  • It is your responsibility to ensure the accuracy of billing details provided at the time of payment. We are not responsible for failed transactions, delays, or issues arising from incorrect information provided by you or from third-party payment processing errors.

6. No-Refund Policy

All course fees paid to CustomsEdge Academy are strictly non-refundable, under any circumstances, once payment has been made and access to the course/LMS has been granted.

This includes, without limitation, situations where:

  • You change your mind about the course or decide not to continue
  • You are unable to complete the course due to personal, professional, or other reasons
  • You do not appear for, or do not clear, the CBLR examination
  • The CBLR examination is postponed, rescheduled, or cancelled by the government authority
  • You have accessed only a portion of the course content, or none at all
  • Your eligibility to sit for the CBLR examination is later found to be affected by factors outside our control

By completing payment and enrolling in any course, you expressly acknowledge and agree to this no-refund policy. We strongly encourage you to review course descriptions, syllabus coverage, and reach out to us with any questions before making payment.

Limited exception — erroneous or duplicate payment: If you are charged more than once for the same enrollment due to a technical or payment-gateway error, or if a payment is deducted from your account without a corresponding successful enrollment being created on our system, you may contact us at admissions@customsedgeacademy.in with your transaction reference. We will verify the error with Razorpay and correct it by reversing the duplicate or erroneous charge. This exception applies strictly to confirmed technical/duplicate payment errors and does not extend to a change of mind, dissatisfaction with content, or any other circumstance listed above.

At our sole discretion, we may — but are under no obligation to — offer goodwill gestures such as access extensions or credit toward a future course in exceptional circumstances. Any such gesture is granted on a case-by-case basis and does not constitute a precedent or an obligation for future cases.

7. Course Access and Duration

  • Course access is provided for the duration specified at the time of enrollment (typically tied to a CBLR batch cycle). Access periods will be clearly communicated on the course page or at enrollment.
  • We reserve the right to extend, modify, or restructure course content, batch labeling, or the LMS platform itself to improve the learning experience, without reducing the value of access already granted to enrolled students.
  • Access may be suspended or terminated immediately, without refund, if we determine that you have violated these Terms, including credential sharing, unauthorized content distribution, or abusive conduct toward staff or other students.

8. Intellectual Property

All content on our website and LMS — including but not limited to study guides, instructor scripts, MCQ banks, video content, slide decks, graphics, logos, and the CustomsEdge Academy brand name and tagline ("The Edge That Clears Everything") — is the exclusive intellectual property of Sree Arunachalam Enterprises / CustomsEdge Academy, protected under applicable Indian copyright and trademark law.

You may not, without our prior written consent:

  • Copy, reproduce, distribute, publish, or share any course content outside the LMS
  • Download, screen-record, or otherwise extract video, PDF, or study material for redistribution
  • Use our content for any commercial purpose, including creating competing courses or coaching material
  • Remove or alter any copyright, trademark, or proprietary notices from our materials

Violation of this clause may result in immediate termination of access without refund, and we reserve the right to pursue legal remedies available under Indian law.

9. Acceptable Use

When using our website and LMS, you agree not to:

  • Use the platform for any unlawful purpose or in violation of any applicable law
  • Attempt to gain unauthorized access to our systems, other student accounts, or our backend/LMS infrastructure
  • Upload or transmit viruses, malware, or any code designed to disrupt our services
  • Harass, abuse, or threaten our staff, instructors, or other students
  • Misrepresent your identity or impersonate any person or entity

We reserve the right to suspend or terminate access for any user found engaging in such conduct, without refund or liability to us.

10. Disclaimer of Warranties

Please refer to our Disclaimer page for full detail on course content accuracy, exam-outcome expectations, and our relationship (or lack thereof) to CBIC and other government authorities. In summary: our courses are prepared based on the CBLR syllabus and publicly available legal and regulatory material as understood by our content team at the time of preparation, and while we take reasonable care to ensure accuracy, we do not guarantee any specific exam outcome, score, or result, and our courses, website, and LMS are provided on an "as is" and "as available" basis to the fullest extent permitted under Indian law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, CustomsEdge Academy and Sree Arunachalam Enterprises, along with our founders, instructors, employees, and partners, shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our courses or website, including but not limited to loss of exam attempts, loss of income, or loss of opportunity.

Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the total amount actually paid by you to us for the specific course giving rise to the claim.

12. Third-Party Services

Our website and LMS integrate with third-party service providers, including our payment gateway (Razorpay), LMS technology provider (IPIX), hosting provider (DigitalOcean), CRM (Zoho CRM/Bigin), and WhatsApp business messaging partner (AiSensy). We are not responsible for the acts, omissions, downtime, or policies of these third-party providers, though we select and work with providers we consider reliable and reputable.

13. Communications and Marketing

By enrolling or registering interest with us, you consent to receive communications from CustomsEdge Academy via email, SMS, phone call, and WhatsApp, relating to your course, account, exam updates, and promotional offers. You may opt out of promotional (non-transactional) communications at any time as described in our Privacy Policy, while continuing to receive essential service-related communications relevant to your enrollment.

14. Changes to These Terms

We reserve the right to modify or update these Terms at any time, to reflect changes in our services, business practices, or applicable law. Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of our website or LMS after such changes constitutes your acceptance of the revised Terms. Material changes affecting active students will, where reasonably possible, be communicated directly.

15. Termination

We reserve the right to suspend or terminate your account and access to our courses, without refund, if you breach these Terms, engage in fraudulent activity, or misuse our platform. You may also choose to stop using our services at any time; however, as outlined in Section 6, this does not entitle you to any refund of fees already paid.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

17. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

CustomsEdge Academy
A brand of Sree Arunachalam Enterprises, Chennai, Tamil Nadu, India
Website: customsedgeacademy.in
Email: admissions@customsedgeacademy.in

By enrolling in any CustomsEdge Academy course or making a payment on customsedgeacademy.in, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, including the No-Refund Policy set out in Section 6.