Privacy Policy — CustomsEdge Academy

Last Updated: July 16, 2026

Introduction

CustomsEdge Academy ("we," "us," "our," "the Academy") is an online examination preparation platform for the Customs Broker Licensing Regulations (CBLR) examinations, owned and operated by Sree Arunachalam Enterprises, based in Thiruvottiyur, Chennai, Tamil Nadu, India. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website (customsedgeacademy.in), enroll in our courses, or otherwise interact with our services.

By accessing our website or enrolling in our programs, you agree to the practices described in this Privacy Policy. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable in India.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly
When you register on our platform, enroll in a course, or contact us, we may collect:

  • Full name, email address, and mobile/WhatsApp number
  • Billing address and location details
  • Educational background and professional details relevant to CBLR exam eligibility (where applicable)
  • Payment-related information processed through our payment partner (see Section 4 below)
  • Any information you submit through contact forms, enquiry calls, or WhatsApp conversations
  • Login credentials for accessing our Learning Management System (LMS)

B. Information Collected Automatically
When you browse our website or use our LMS, we automatically collect:

  • IP address, browser type, and device information
  • Pages visited, time spent on pages, and click patterns
  • Referring website or source (e.g., search engine, social media, advertisement)
  • Course progress, quiz attempts, MCQ practice scores, and completion status
  • Cookies and similar tracking technologies (see Section 6 below)

C. Information from Third Parties
If you registered interest through a CBLR exam-related public source, referral, or partner listing, we may receive your name and contact details from that source before you interact with us directly.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: creating and managing your student account, granting access to purchased courses, tracking your learning progress, and issuing certificates where applicable
  • To process payments: completing enrollment transactions securely through our payment gateway partner
  • To communicate with you: sending course-related updates, exam notifications, batch information, payment confirmations, and responses to your queries via email, SMS, phone call, or WhatsApp
  • For marketing and outreach: informing you about new courses, early-bird pricing, offers, and updates about the CBLR examination — you may opt out of promotional communications at any time (see Section 8)
  • To improve our platform: analyzing usage patterns to improve course content, website functionality, and student experience
  • For legal and administrative purposes: maintaining records for accounting, tax compliance, dispute resolution, and compliance with applicable Indian law

We do not use your personal information for any purpose beyond what is described in this Policy without obtaining your consent.

3. Legal Basis for Processing

We process your personal data based on:

  • Consent — provided when you register, enroll, or opt in to communications
  • Contractual necessity — to fulfill our obligations once you enroll in a paid course
  • Legitimate interest — for security, fraud prevention, and service improvement
  • Legal obligation — where processing is required to comply with Indian tax, accounting, or regulatory requirements

4. Payment Information

All payments made on customsedgeacademy.in are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your full card numbers, CVV, UPI PIN, or net-banking credentials on our servers. Razorpay processes and secures this information under its own privacy and security policies, which you can review at their website before making a payment. We only receive confirmation of successful payment, the transaction amount, and a reference ID for our records.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your information only in the following circumstances:

  • Legal requirements: If required by law, court order, or government authority, or to protect the rights, property, or safety of CustomsEdge Academy, our students, or the public
  • Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to confidentiality commitments

We do not share your academic performance, MCQ scores, or exam preparation data with any third party except as necessary to operate the LMS itself.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep you logged into your student account
  • Remember your preferences and course progress
  • Understand how visitors use our website, so we can improve it
  • Measure the effectiveness of our marketing efforts

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website, including your ability to stay logged into the LMS.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

  • Secure, encrypted connections (HTTPS/SSL) across our website and LMS
  • Restricted access to personal data, limited to authorized personnel only
  • Secure hosting infrastructure through DigitalOcean's India data centers
  • Regular review of our data handling practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you
  • Correction: You may ask us to correct any inaccurate or incomplete information
  • Withdrawal of consent: You may withdraw your consent for marketing communications at any time by replying "STOP" to our WhatsApp messages, unsubscribing from emails, or contacting us directly
  • Deletion: You may request deletion of your personal data, subject to our legal obligation to retain certain records (such as payment and transaction records) for the periods required under Indian law
  • Opting out of calls/WhatsApp: You may request that we stop contacting you via phone or WhatsApp for outreach purposes

To exercise any of these rights, please contact us using the details in Section 12 below. We will respond to your request within a reasonable timeframe, generally within 30 days.

9. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal, accounting, or tax obligations, resolve disputes, and enforce our agreements. Course access data and academic records may be retained for a longer period to allow you continued access to purchased courses and certificates.

10. Children's Privacy

CustomsEdge Academy's courses are designed for adult learners preparing for the Customs Broker Licensing examinations and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

CustomsEdge Academy
A brand of Sree Arunachalam Enterprises
Thiruvottiyur, Chennai, Tamil Nadu, India
Website: customsedgeacademy.in
Email: admissions@customsedgeacademy.in

This Privacy Policy governs your use of customsedgeacademy.in and all associated services provided by Sree Arunachalam Enterprises under the CustomsEdge Academy brand.